Tổng đài IP SANGOMA PBXACT UC 1200

General Features:

• Unlimited auto-attendant / IVR
• Flexible time-based call routing
• Class of Service
• User management and group creation
• Fax Pro – unlimited inbound / outbound fax-to-email
• Hunt / Ring groups with pre-call announcement
• Music-on-hold
• Voicemail-to-email
• Voicemail blasting
• Directory
• Customizable announcements
• Built-in multi-language IVR, voicemail and announcements
• Mult-language admin GUI and end user device support (UCP and IP phones)
• Calling queues (ACD / IVR)
• Built-in calendar used for call-based routing (Holiday and office hours routing)
• Enhanced timezone support
• Call Recording Reports
• Call logging interface
• Secure communications (SRTP/ TLS)

Call Features:

• Unlimited conference bridge and control
• Follow me / Find me calling
• HotDesking
• Intercom
• Enhanced Paging (Page Pro): Valet style, scheduled with custom recording
• Call Parking / Call Pickup
• Caller-ID
• Do-not-disturb
• Call Forward
• Call Waiting
• Call History and CDR
• Speed Dial
• Caller Blacklist
• Multi-parking lot (Park Pro)

Unified Communications:

• End User Control Panel (Dashboard):

– Conference rooms
– Voicemail control
– WebRTC phone with chat
– IP Phone programmable button customization (EPM for UCP)
– Fax dashboard
– Call forwarding, call-waiting, DND and follow-me control

• Presence

Zulu UC Integration

• Zulu UC Desktop

– Desktop softphone (Windows & Mac):call, team chat, fax, SMS, presence
– Click-to-Call from browser, email client and CRM
– Screen-Pop for helpdesk and CRM

• Zulu UC Mobile

– Team chat, visual voicemail, unattended transfer, push notifications, presence control
– iOS/Android Support
– Presence Control

• CRM Integration: SugarCRM, SuiteCRM, SalesForce, Zoho, ConnectWise. Click-to-call, call history, call recording, screen-pop

Telephone Features:

• Built-in Auto-Provisioning with redirect service (Included with Sangoma IP Phones)
• EndPoint Manager – centralized tool for IP phone provisioning for customization and configuration (Included with Sangoma IP Phones)

Call-Center Features (Built-in):

• Call Queuing (ACD)
• Advanced Ring Strategies
• Caller Announcement
• Agent wrap-up time
• Max- Queue callers
• CRM Integration
• Call Recording

Licensed Add-ons (Additional Fee):

• XactView Wallboard – user status view and call control
• Professional greetings
• Queue – call center statistics, barging, call-override, advanced call-center reporting
• EndPoint Manager for non-Sangoma Phones
• Queue call-back for inbound callers
• Web Call-back
• Outbound campaign (Call-center feature)
• Appointment Reminder
• Outbound Call Limiting
• Hotel Property Management

Protocol & PSTN Support:

• SIP V1/V2, IAX2
• ISDN PRI (T1/E1), Analog, BRI with telephony cards (Sold as option)

Codec Support:

• Software: ulaw, alaw, gsm, g.722, g.726, slin, ilbc and *g.729.

May impact overall call capacity *PBXact 14 and above

• Hardware: Option to add D100 or D500 Sangoma

Transcoding Card supporting: ulaw, alaw, slin, g.729, g.723, g.722, g.726, gsm and ilbc

Hardware:

• 6x GB Ethernet ports
• 1x VGA
• 2x USB ports
• 1x serial console (RJ45)
• 4 PCI express slots
• Rack-mount rails included
• Unit dimensions 430 x 520 x 44.5mm (WxDxH))
• Unit weight: 13.5kgs (30lbs)
• Dual modular internal 100~240 VAC power supplies